Accessibility (ADA) Policy

LuciDerma is committed to making our skin care, face care, and body care website accessible to all visitors, including people with disabilities. We design and maintain our digital experiences so customers can research ingredients, explore routines, and purchase products with confidence and independence.

Our Commitment

We aim to provide an inclusive experience for the widest possible audience, regardless of technology, device, or ability. Accessibility principles are considered throughout our content and development processes—from product pages and ingredient disclosures to tutorials, blog articles, and customer support resources.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) outline how to make web content more accessible for people with disabilities, with conformance levels A, AA, and AAA. LuciDerma is partially conformant with WCAG 2.1 Level AA. This means some areas may not yet fully meet the standard, and we are actively working to improve usability and remove barriers across our site, including image galleries, forms, and checkout flows.

Measures to Support Accessibility

LuciDerma supports accessibility through the following actions:

  • Accessibility by design: We incorporate accessibility considerations into site planning, design, content creation, and development, including ingredient lists, regimen guides, and promotional content.
  • Quality assurance: We use a mix of automated testing and human review to identify and remediate issues, including checks for keyboard operation, color contrast, alternative text, and form labels.
  • Team training: Our contributors receive ongoing guidance on creating accessible copy, images, and multimedia, including captions and transcripts where appropriate.
  • Defined ownership: We assign responsibility for accessibility oversight to ensure issues are tracked, prioritized, and addressed in a timely manner.
  • Continuous improvement: We monitor feedback and analytics to inform enhancements and reduce barriers across key user journeys, such as product discovery and checkout.

Technical Specifications

The accessibility of the LuciDerma website relies on the following technologies, which work in combination with your browser and any assistive tools you use:

  • HTML
  • WAI-ARIA
  • CSS
  • JavaScript

These technologies are essential for meeting the accessibility standards we follow.

Compatibility with Browsers and Assistive Technology

The LuciDerma website is designed to work with common assistive technologies and accessibility features, including:

  • Screen readers (such as JAWS, NVDA, and VoiceOver)
  • Screen magnifiers and zoom tools
  • Voice control software
  • Keyboard-only navigation

We aim to support current and recent versions of major browsers, including Chrome, Firefox, Safari, and Edge, on both desktop and mobile devices.

Limitations and Alternatives

While we work hard to achieve accessibility across LuciDerma, some limitations may occur. If you encounter an issue, please contact us. Known or potential limitations may include:

  • Third-party content: Some features or embeds (e.g., videos, maps, social feeds, review widgets, or payment gateways) are supplied by external providers. We cannot guarantee the accessibility of third-party content but will encourage improvements where feasible and provide alternatives when possible.
  • Archived materials: Older PDFs, brochures, or legacy images may not include full text alternatives. We are working to add accessible versions or summaries.
  • Color- or image-dependent information: Certain skin tone swatches or before-and-after imagery may convey information visually. We aim to provide descriptive text, labels, or alternative formats for this content.
  • Ongoing enhancements: As we add new products and content, we continue to refine templates, navigation, and forms. If any area presents a barrier, please contact us so we can assist and address the issue.

Feedback

Your input helps us improve. If you experience difficulty using any part of the LuciDerma website, please let us know through our contact page. We review all feedback and work to resolve issues as promptly as possible.

When contacting us, please include details such as the page URL, a description of the issue, your browser and device, and any assistive technology used. This information helps us troubleshoot effectively.

Formal Complaints

We take accessibility concerns seriously and strive to resolve them fairly. If you believe your concern has not been adequately addressed, you may pursue further action under the Americans with Disabilities Act or other applicable laws. We are committed to cooperating in good faith to find a solution.

Assessment Approach

LuciDerma evaluates the accessibility of our website through self-assessments that combine automated scanning with manual reviews using keyboard navigation and common assistive technologies.