Privacy Policy

This Privacy Policy explains how LuciDerma (“we,” “us,” or “our”) collects, uses, shares, and safeguards information when you use our website located at https://luciderma.com (the “Site”). It is tailored for visitors and customers interested in skin care, face care, and body skin care products and content. It also outlines your choices and rights regarding your information.

By accessing or using the Site, you agree to the practices described in this Policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information to operate our Site, fulfill orders, improve your experience, and support skin care recommendations. The information we collect includes:

A. Personal Information
Personal Information is data that identifies you or can be linked to you. We collect it when you choose to provide it, including:

• Contact Data: Your name, phone number, and similar details when you submit forms or subscribe to updates.
• Account Data: If you create an account, we collect a username, password, and any profile preferences you add (for example, product interests or routine reminders).
• Communication Data: Records of your messages or requests when you reach out to us through our Site.
• Transaction and Billing Data: Information needed to process purchases, such as billing address and partial payment details. Payments are handled by third-party processors; we do not store full credit card numbers on our servers.
• Skin Preferences and Concerns (Optional): If you choose to share details like skin type, sensitivities, ingredient preferences, goals, or routine notes, we use this information to provide a more relevant experience. You are not required to provide this information to use the Site.
• User Contributions: Content you post or submit on public sections of the Site, such as product reviews, ratings, photos, or routine tips.

B. Non-Personal Information
We also collect information automatically as you navigate the Site that does not directly identify you, including:

• Usage Data: Pages viewed, time on page, referring links, general location (country/city level), and interactions with Site features.
• Device Data: IP address, browser type, operating system, device type, and unique device identifiers.

C. Cookies and Similar Technologies
We use cookies, pixels, and comparable technologies to understand how the Site is used and to tailor your experience.

• Cookies: Small files placed on your device that help the Site function and remember preferences. You can set your browser to refuse cookies or alert you when cookies are being sent. Some Site features may not work properly without cookies.
• How We Use Cookies:
  • To remember preferences (such as language or region) for future visits.
  • To analyze traffic and interactions so we can improve products, content, and navigation.
  • For advertising and retargeting, including showing you skin care products and offers that may be relevant to your interests (see “Advertising” below).

2. How We Use Your Information

We process personal and non-personal information to:

• Operate and Maintain the Site: Provide, secure, and optimize Site functionality and interactive features.
• Process Orders: Fulfill purchases, handle payments, shipping, returns, and customer support.
• Communicate with You: Respond to inquiries, send transactional messages (such as order updates or policy notices), and provide service-related alerts.
• Marketing and Promotions: With your permission where required, send updates about new products, routines, offers, and events. You may opt out at any time.
• Personalize Your Experience: Recommend products, content, and routines based on your interactions and preferences.
• Improve Our Offerings: Analyze usage to refine our skin care catalog, content, and user experience.
• Legal, Compliance, and Security: Prevent fraud, enforce our terms, protect our rights and users, and comply with legal obligations.

3. Legal Basis for Processing (EEA and UK)

Where applicable, we process your personal information under one or more of the following legal bases:

• Contractual Necessity: To provide products or services you request (for example, fulfilling an order).
• Legitimate Interests: To operate, secure, and improve our Site and marketing in ways that do not override your rights and freedoms.
• Consent: When you have given permission (for example, to receive marketing or when you voluntarily share skin preferences or concerns).
• Legal Obligations: To comply with applicable laws and regulatory requirements.

4. How We Share Your Information

We may share information as described below:

• Service Providers: Trusted vendors that support Site hosting, cloud services, analytics, advertising technology, payment processing, order fulfillment, customer service, and email/SMS delivery. These providers are required to use your information only as instructed by us and to protect it appropriately.
• Business Transactions: In the event of a merger, acquisition, financing, or sale of all or part of our business, information may be transferred as part of that transaction.
• Legal and Safety: When required by law or to protect our rights, privacy, safety, property, users, or the public, and to detect or prevent fraud or security issues.
• With Your Direction or Consent: We may share information for any other purpose disclosed to you and agreed by you.

We do not sell, trade, or rent your Personal Information to third parties for their direct marketing purposes.

5. Advertising

We may work with advertising and analytics partners to deliver ads and measure performance. These partners may use cookies and similar technologies to understand your interests across websites and show you relevant skin care content and offers. This information does not include your name, phone number, or similar direct identifiers.

• Google Analytics: We use Google Analytics to help analyze Site usage. Data collected via cookies is processed in accordance with Google’s privacy policy: https://policies.google.com/privacy.
• Opt-Out: You can manage Google Analytics Display Advertising settings at https://www.google.com/settings/ads and install the Google Analytics Opt-Out Browser Add-on at https://tools.google.com/dlpage/gaoptout. You can also control cookies through your browser or device settings.

6. Data Security

We use administrative, technical, and physical safeguards designed to protect Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures may include encryption in transit, access controls, and periodic monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We keep Personal Information only as long as needed for the purposes described in this Policy, including to comply with legal, accounting, or reporting obligations. Retention decisions consider the type and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the data. We may also anonymize data so it can no longer be associated with you.

8. Your Data Protection Rights

Depending on your location, you may have rights such as:

• Access and Portability: Request a copy of your personal data in a commonly used format.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to certain exceptions.
• Restriction: Request that we limit the processing of your data in certain circumstances.
• Objection: Object to processing, including for direct marketing, where applicable.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise your rights or make a privacy request, please contact us through our contact page at https://luciderma.com/contact-us/. We will respond within a reasonable timeframe in accordance with applicable laws and may take steps to verify your identity before completing your request.

9. International Transfers

Your information may be processed or stored in countries other than where you reside, which may have data protection laws different from those in your jurisdiction. When we transfer personal data, we take appropriate measures to ensure it remains protected, such as implementing standard contractual clauses or other lawful transfer mechanisms.

10. “Do Not Track” Signals

The Site does not currently respond to Do Not Track (DNT) signals. You can manage cookie preferences through your browser settings and use opt-out tools offered by our analytics and advertising partners.

11. Children’s Privacy

The Site is not intended for individuals under 16. We do not knowingly collect Personal Information from children under 16. If you believe a child has provided us with Personal Information, please notify us via our contact page so we can take appropriate action to remove the information.

12. Third-Party Links

The Site may include links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We recommend reviewing the privacy policies of every website you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect when posted. We encourage you to review this Policy periodically to stay informed about our practices.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our contact page: https://luciderma.com/contact-us/.